Topic outline
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TITLE - Communication and Active Listening
KEYWORDS (META TAG) - Intrapersonal communication
- Interpersonal communication
- Communication process
- Verbal communication
- Non-verbal communication
- Active listening
LANGUAGE - English
OBJECTIVES / GOALS / LEARNING OUTCOMES - By the end of this lesson, learners will be able to clearly communicate their ideas to others
- By the end of this lesson, learners will be able to produce narratives that motivate others to be engaged in their value creation process
- By the end of this lesson, learners will be able to create strategies to actively listen to their end-users
CONTENTS IN BRIEF In this Module the following concepts are presented: - A definition of communication
- The different types of communication
- The different types of communication strategies and their advantages and disadvantages
- The fundamentals of communication
- The concept of active listening and its core principles
GLOSSARY ENTRIES - Communication: Act of transfering ideas, feelings, knowledge and information from one person, place or group to another
- Active listening: A way of listening and responding to another person that improves mutual understanding
BIBLIOGRAPHY AND FURTHER REFERENCES - Core principles of active listening. United States Institute of Peace. (n.d.). Link
- M, M. (2016, July 9). What is communication process? definition and meaning - business jargons . Business Jargons. Link
- Personal appearance. SkillsYouNeed. (n.d.-a). Link
- Soni, A. (2023, June 11). Advantages & Disadvantages of verbal communication in points. Clearinfo. Link
- Thompson, S. (2017, September 20). Active listening skills, examples and exercises. VirtualSpeech. Link
- What is active listening?. United States Institute of Peace. (2021, November 24). Link
- What is communication?. SkillsYouNeed. (n.d.-b). Link
RELATED MATERIAL RELATED PPT - Communication and Active Listening